Refund Policy

1. General

Credits purchased on DeepFaker are virtual units used to access features (for example generating videos or content). Credits are not money, do not represent a balance in any currency and cannot be transferred between users.

2. When refunds may be granted

We may grant a refund in the following cases:

• Technical billing error — for example double charging or other payment error confirmed by Deep-Payments LLC.
• Unused credits — if a purchase was made recently and no credits from that purchase have been used.
• Legal obligation — where a refund is required under applicable law.

3. When refunds are not available

Refunds are generally not provided for:

• Credits that have been partially or fully used
• Subscriptions that have already been used for a significant part of the billing period
• Accounts suspended due to violation of the Terms of Service (for example abuse, illegal content, fraud)
• Claims of unauthorised use where access was made using valid credentials and there is no evidence of a system error

4. How to request a refund

To request a refund, contact us via the support page and include:

• Your full name or account name
• Email address associated with your DeepFaker account
• Date and amount of the transaction
• A short explanation of the reason for the refund request

We may ask for additional information to verify your identity and the payment details.

5. Processing of refunds

If a refund is approved, it will normally be processed using the same payment method that was used for the original transaction, where technically possible. The time needed for the refund to appear on your statement depends on your bank or card issuer.

6. Contact

For any additional questions regarding refunds or payments, please contact us via the support page.